Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and answer your support requests. This policy walks you through what we gather, why we need it, and how you can ask us to change or remove it.

Account securityWallet data protectionSupport request handlingDevice session trackingWithdrawal verification
Browse Lobby Read FAQ
ex bet How We Handle Your Account Information
DATA PRACTICES

How We Protect Your Information

We built our account system to keep your wallet activity, identity documents and login sessions secure. Deposits via bKash, Nagad and Rocket are processed through encrypted channels, and we store payment references without saving your full wallet credentials. Withdrawal requests trigger a verification check that compares your submitted documents against your account profile before releasing funds. We log device fingerprints and IP addresses to catch duplicate accounts and prevent unauthorized logins, and we archive those logs for the period local regulations require.

Encryption

Sensitive fields such as identity-document numbers, wallet references and passwords are encrypted at rest. Communication between your device and our servers uses SSL to prevent interception.

Cookie use

We set session cookies to keep you logged in and preference cookies to remember your language and layout choices. Analytics cookies track which pages you visit so we can improve navigation.

Data retention

We keep account records, deposit and withdrawal history, and support messages for the period required by gaming regulations in the jurisdictions we serve.

Your rights

Depending on where you live, local privacy law may give you the right to access your data, correct errors, request deletion, or withdraw consent for non-essential processing.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what data we hold, correct a mistake in your records, or ask us to delete information we no longer need, contact our support team with your account username and a brief description of your request. We respond to data requests within the timeframe local law requires, and we walk you through any verification steps before releasing or changing sensitive account details.

Live chat Open the chat widget in your account dashboard and choose the privacy-request category. An agent will ask for your username and the type of data you need. Most requests are acknowledged within a few minutes, and you get a reference number to track the outcome.
Email support Send your data request to our support address with your registered email, account username, and a clear description of what you need. Expect a reply within one business day confirming receipt and outlining the next steps, including any identity checks we need to run.
Account settings Log in and visit the privacy section under account settings to download a copy of your deposit history, withdrawal records, and support-ticket archive. For broader data requests or deletion, you still need to contact support directly so we can verify your identity first.

Privacy Policy Questions

We collect your email, mobile number, date of birth, and username during registration. When you request a withdrawal, we ask for identity documents and address proof to verify your account. We also log your device type, IP address and session timestamps each time you log in.

We share payment references with bKash, Nagad and Rocket processors to clear your deposits and withdrawals. Support-ticket text goes to our ticketing software provider for archive and response tracking. If local law or a regulator requires disclosure, we provide the records under legal obligation.

We retain account records, transaction logs and support messages for the legal archive period required in the jurisdictions where we operate. After that window closes, we delete or anonymize the data unless an open dispute, chargeback or regulatory hold requires us to keep it longer.

Yes. Contact support with your account username and registered email, and ask for a data export. We verify your identity, then send a file containing your profile details, deposit and withdrawal history, and support-ticket archive within the timeframe local privacy law requires.

Email support or use live chat to request account closure and data deletion. We close the account immediately and schedule your data for deletion after the legal retention period expires. If you have an open dispute or unpaid balance, we must resolve those before completing the deletion.

We use session cookies to keep you logged in, preference cookies to save your language and layout choices, and analytics cookies to track page visits. You can block non-essential cookies through your browser settings, though session cookies are required for account access to work properly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoMoonlight Reels BangladeshInfoKhulna Mega Prize

Related pages

ex bet Bangladesh Ex Bet Banking Sylhet Roulette Room Teen Patti PlayNow About Us